📦 Shipping Policy
We aim to get your tech into your hands as quickly and safely as possible.
1. Processing & Delivery Times
Order Processing: All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.
Standard Shipping: [3–5] business days.
Express Shipping: [1–2] business days.
In-Store Pickup: Ready within [2] hours. You will receive an email notification when your item is ready for collection at Freshafrique store.
2. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping: Available on all orders over $500
Local Delivery: We offer same-day local delivery within Dubai for a flat fee of $70.
3. Tracking & Damages
Once your order ships, you will receive an email with a tracking number.
Important: Please inspect your package upon arrival. If the box appears heavily damaged, please take a photo before opening it and contact us immediately at freshafrique0@gmail.com
🛡️ Warranty & Support
Every device we sell is backed by our commitment to quality.
1. Manufacturer Warranty
All New electronics sold through our store (Online or In-Person) include a standard Manufacturer Warranty (typically 1 year). This covers:
Internal hardware failures.
Manufacturing defects.
Battery malfunctions (not caused by user wear).
2. Freshafrique Limited Warranty
For Open Box or Refurbished items, we provide a 30 day in-house warranty. If the device fails due to a hardware issue within this period, we will repair or replace it at no cost.
3. What is NOT Covered?
Please note that warranties do not cover:
Accidental damage (cracked screens, liquid spills).
Software issues or viruses caused by the user.
Unauthorized repairs or "jailbreaking" of the device.
4. How to Claim Warranty
In-Store: Bring the device and your receipt to our service desk.
Online: Email freshafrique0@gmail.com with your order number and a brief description/photo of the issue. We will provide a prepaid shipping label if the claim is valid.
🔄 Returns at a Glance
Return Window: 14 Days from purchase.
Condition: Must be in original packaging with all cables and manuals.
Restocking Fee: A 10% fee may apply to opened, non-defective items.